Delivery Information
As a small business of one, running the ship from home whilst being a full-time parent can be tricky, so I try my best to get all the orders out within 5-8 working days. If your items are Tracked, although it is recommend for safety reasons, the sorting office is much further away for me to travel, so please keep this in mind and feel free to contact me if you have any further questions.
Christmas Delivery
If you want to receive your order in time for Christmas make sure to order prior to these dates:
UK Delivery: 19th December
Unfortunately if you are located outside the UK, your order can not be guaranteed in time for Christmas.
Courier Statuses and Potential Delays
Baeb Basics would like to thank you for your patience and continued support over the last year.
Our couriers have experienced challenging and unprecedented times managing through the COVID-19 pandemic and adapting to new processes and procedures post Brexit.
Customs charges – updated 1st July 2021
All parcels sent outside the UK are subject to customs charges (duties and taxes).
Customs duty is calculated based on the value of the item you're sending, the origin, and the type of goods being sent - different items have different duty percentage rates. During the booking process, you will need to complete a commercial invoice. It is your responsibility to make sure tariff codes are correct.
International Information
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Our couriers and services, in general, are experiencing some delays into Europe, as lanes are restricted and new customs procedures are causing some backlogs, please allow 1-2 working days extra just in case and keep monitoring your tracking which the couriers will update as it moves through. As well as specific suspended services, there are some countries that are experiencing noticeable delays as the new customs procedures are creating backlogs.
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Belgium, Cyprus, France, Germany, Luxembourg, Netherlands, Australia, Italy, USA are experiencing delays of 1-3 working days due to adverse weather and lane restrictions. For these destinations, please allow a further 3 working days for the parcel to be delivered. We apologize for any inconveniences caused, our couriers are working on getting your parcel to its destination as soon as possible.
International Delays
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Countries experiencing delays:
- Belgium
- Netherlands
- Germany
- Poland
- Portugal
- Sweden
- Italy
- Cyprus
- France
- Luxembourg
- Australia/New Zealand (Lockdown restrictions in place)
- Kuwait (Customs delays)
- USA Wildfires (Affecting California, Oregon and Washington State)
- Europe Wildfires ( Main countries Greece and Southern Italy)
- Japan (Severe weather conditions)
UK Information
Our couriers are experienced and have contingency plans for a number of different scenarios to minimise any disruptions to collections and deliveries, whilst ensuring customer needs are met in the event of localised service disruption.We are reviewing daily and following the guidance of Public Health England and the World Health Organisation closely for any changes and or updates.The current situation within the UK is business as usual.